Revenue management is a Business support systems (BSS) process, and refers to those processes in a communications service provider (CSP) that are concerned with collecting, making and assuring payments for services supplied or received. There are two main processes: collection of payments from customers (consumers and businesses) and collection of payments from partners.
Revenue management encompasses technologies and processes such as: Billing, Charging and Settlement; Revenue assurance and Fraud management; Mediation; Rating; Payment.
In addition to vendors of Commercial off-the-shelf software (COTS), revenue management processes are also supported by custom-built systems (built in-house or by third parties), providers of Managed services and other types of outsourced services and solutions (such as Software as a service).
A specialist form of outsourced services in this area is provided by Clearing houses, which support roaming and interconnect partnerships, as well as data exchange and financial settlement between partners.
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